<![CDATA[Mole Monitor | Skin Cancer Symptom Checker - FAQ]]>Thu, 16 Jul 2015 03:01:52 -0700Weebly<![CDATA[Why am I having trouble taking clear close-up pictures?]]>Sat, 21 Mar 2015 11:09:38 GMThttp://www.mole-monitor.com/faq/why-am-i-having-trouble-taking-clear-close-up-pictures
The image we want to capture
The image we get from our phone's camera
Your phone is a great piece of equipment and designed as an all-rounder, capable of helping you with many things in your life.  Unfortunately, taking good close-ups or "macro" images isn't one of them.  The lens hardware in your camera just isn't designed to do this.  You'll find that, as you get closer to your skin the focus will begin to blur and the auto-focus will often cycle as it tries to fix the problem.  Here's a few tips to help you take crisper, clearer images:


Always make sure you have a good source of diffuse natural light.  Diffuse lighting meaning that the room is well-lit but you are not in direct light which can worsen the situation by casting shadows.


Lock your auto-focus to prevent cycling.  When you're ready to take your photo, press-and-hold on the focal point for 2 seconds.  You should then see that as you move the camera the auto-focus will not respond and you can adjust for a better picture.

The real problem

Unfortunately, neither of the above changes will solve the real problem which is that the lens in your phone isn't designed for the kind of close-up images you need when monitoring your skin.
A clip-on macro lens is the best solution to this problem.  We've done our research and found the Olloclip macro lens to be the best solution, both in functionality and value.  This really is the silver bullet for distance, focus and speed issues when taking photos of your skin.
The 7,14 and 21x zoom ensures excellent close-up detail and improves focus.
The translucent diffuser allows light in to illuminate your skin
Better lighting on your skin dramatically improves focus and prevent cycling
All images are taken from the same distance to ensure consistent scale
These features combine make for a much faster and easier experience
<![CDATA[I'm having problems with Mole Monitor on iPhone 4 or 4S.]]>Fri, 04 Apr 2014 14:44:21 GMThttp://www.mole-monitor.com/faq/im-having-problems-with-mole-monitor-on-iphone-4-or-4sMole Monitor iPhone
Sometimes you might find problems with Mole Monitor on the iPhone 4 or 4S with iOS7.  The iOS update has been a lot of "fun" for app developers and can overload the older models with its fancy features.  Occasionally this can result in a crash when taking a picture with Mole Monitor.

Use the following steps to lighten the load on your phone and fix the issue:

  1. Go to Settings / General / Accessibility.  Turn on 'Reduce Motion' toggle.  Turn on 'Increase Contrast'
  2. Go to Settings / General / Storage.  Check you've got some space left, ideally 15% or more
  3. Reboot.  Turn it off and on again...

Happy snapping! Any problems feel free to drop us an email.


<![CDATA[Where can I Download Mole Monitor?]]>Sun, 09 Feb 2014 14:18:31 GMThttp://www.mole-monitor.com/faq/where-can-i-download-mole-monitor
Mole Monitor has just been released on the iTunes store.  You can download the app easily from here.

It won't be too much longer before we support your phones too Android lovers.  Watch this space.  We'll send out a bulletin on our newsletter when it's ready.
<![CDATA[HOW CAN I CONTRIBUTE TO MOLE MONITOR'S DEVELOPMENT?]]>Fri, 24 Jan 2014 14:25:51 GMThttp://www.mole-monitor.com/faq/how-can-i-contribute-to-mole-monitors-developmentWe're always interested in what you have to say about MoleMonitor.  Our goal is to provide you with an extremely intuitive and versatile tool to help you track any concerning skin condition.  If you have any suggestions you can contact us here or vote on new features here.]]><![CDATA[WHERE DOES THE MONEY FROM MOLE MONITOR APP PURCHASES GO?]]>Fri, 24 Jan 2014 14:21:58 GMThttp://www.mole-monitor.com/faq/where-does-the-money-from-molemonitor-app-purchases-goMole Monitor is a commercial product which helps to keep it evolving and up-to-date with the latest advances in tech.  This means we re-invest a large amount of money in upgrading Mole Monitor to make it more powerful and easier to use.  

We also donate a percentage of app purchase proceeds to our sponsored charity Cancer Council Australia.]]>